Why do staff keep asking who you are? You have been attending our practice over the years, our staff know you by name, yet we keep asking you to confirm your basic information at each and every visit…. why?
It is very important that we ensure you are the right person and that you receive the right care, treatment and results. That is why we ask, check and re-check your information at every opportunity.
We will ask you to confirm your name, address, date of birth and even request sight of your Medicare Cared at each visit when:
– Making an appointment
– If you are collecting a prescription for medication or treatment
– You are having a procedure (e.g. treatment room, skin clinic etc)
– Staff shift change
– When you pay your bill
We want to ensure that we get things right, first time, every time. Patient identification ensures we deliver the correct treatment and care specific to you.