Making an Appointment with us
About our appointments
To make an appointment please phone the practice on 9582 7800 or alternatively download the Hot Doc App or visit our website www.modernmedicalclinics.com.au.
Our aim is to ensure that you have the appropriate time allocated when you see your GP. Our standard appointments time is 20 minutes.
The Practice has a number of appointments allocated to emergency or non-emergency walk-ins. If you are a walk-in patient with a medical emergency, our experienced team will triage you and determine if you can be seen by the practice, another GP or if you need to be seen by the Emergency Department.
For non-urgent walk-in patients, you will be offered the next available appointment time. Should you wish to be seen on the same day, patients may need to wait to be seen, as priority is given to booked appointments. It is advisable, where possible to call us before visiting to ensure we can offer you an appointment time that is suitable for you.
If you are unable to attend your appointment, please contact us and let us know as early as possible to avoid any non-attendance fees*.
*All missed appointments/late cancellations will incur $20 fee (please provide 2 hours’ notice)
Costs associated with your care
Modern Medical Clinics is a Private Billing Practice. However, Moderns continues to bulk bill children aged 15 years and under. Patients who have a current Health Care Card, Veteran Affair’s Card or Pension Card may be bulk billed at the doctors’ discretion. (Please note that Bulk Billing is at the full discretion of each of the Medical Practitioners).
All Patients must have a valid Medicare Card. Patients without a Medicare Card will be required to pay a Private Fee.
Please note that all consultations are payable on the day.
There may be out of pocket expenses associated with some procedures or treatments. Please discuss this with your doctor of team member at the time of your consultation. Additional fees will apply for:
- Dressings (non-claimable from Medicare)
- Iron Infusions
- Mirena removal/insertion
- Facility fee (non-claimable from Medicare) – this is to cover the cost of consumables etc
- Vaccinations (non-government and non-claimable from Medicare)
Monday – Friday
|Consultation Type||Private Fee||Medicare Rebate||Out of Pocket Expense (Gap)|
After Hours & Public Holidays
(Monday to Friday after 8.00 pm and before 8.00 am, Saturday after 1.00 pm and all-day Sunday & Public Holidays)
|Consultation Type||Private Fee||Medicare Rebate||Out of Pocket Expense (Gap)|
Modern Medical Clinics uses a reminder system to prompt you about upcoming appointments. We provide a SMS text messaging that enables you to confirm, cancel or reschedule your appointment with us. Patients can “opt out” of this SMS service by advising our reception team.
We will send you an SMS or letter or email for:
- Your scheduled appointment
- If you are due an immunisation
- If you are due for routine screening such as skin check, cervical screening, mammogram
- If you are due for a preventative health check
- Provide information on programs or promotions that we run throughout the year
Out of Hours Medical Care
If you are in need of medical assistance when the Practice is closed, please call our designated after-hours provider Dial-A-Doctor on
1300 030 030.
Attending your Appointment
It is very important that we ensure that you are the right person, that you receive the right care, treatment and results. You may ask why staff keep asking ‘who you are’. As a requirement against the general standards of the Royal Australian College General Practitioners (RACGP) we need to verify your identity using three identifiers every time you visit the Practice. Staff may ask you the following:
- Your full name
- Date of birth
It is important that you advise us of any changes to your emergency contact number or next of kin details. Our reception team may ask you to confirm if your details are correct at the time of your appointment.
Interpreting Services and Culturally appropriate Services
Please advise us if you or someone you care for requires an interpreting service. For patients with limited or no English language proficiency, the Practice can access a free interpreting service Translating and Interpreting Service (TIS) https://www.tisnational.gov.au/ to provide Medicare rebateable services to anyone with a Medicare Card.
We want to improve how we communicate with our patients. We would like to make sure you can read and understand information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
After your Appointment
To protect privacy of our patients, we are unable to provide results over the phone. We recommend that you book a follow-up appointment prior to undergoing a diagnostic test so that your doctor can explain the results with you. Should the doctor wish for you to attend the Practice to discuss your results earlier, we will contact you.
We do not accept telephone requests for repeat prescriptions. To ensure continuity of care, your doctor prefers to see you face-to-face, so please book an appointment to avoid running out of your medication. If in exceptional circumstances should your Medical Practitioner agree to provide you with a written prescription without your attendance, this will incur a charge.
If you are unable to attend the Practice due to severe illness or disability, please contact our Out of Hours Provider Dial-A-Doctor who can provide you with a home visit. Dial-A-Doctor will provide your Medical Practitioner with a report of your visit.
Communicating with us
At Modern Medical Clinics, we strive to provide you with the highest level of patient care. We understand that we may not always meet your expectations. If you feel that we you have not received appropriate medical care then we would welcome your feedback, so please tell us. We are always open to how we may improve our services or patient experience. Patient feedback forms are available at reception for you to complete. Please do not hesitate to let us know by email email@example.com, fax 9535 8390 or letter to:
Modern Medical Clinics, 66-70 Mahogany Drive, Halls Head WA 6210
Comments and Suggestions
We always welcome patients’ suggestions and will consider them. Patient feedback forms are available at reception for you to complete and hand in or post in one of the suggestion boxes in the waiting room.
We strive to provide a good service. If, however, you have any complaints or concerns about any aspect of the practice, please speak in the first instance to a member of the reception team. If they are unable to resolve your complaint, please speak or write to the Practice Manager. If you require assistance or advice to resolve a complaint, the Health and Disability Services Complaints Office (HaDSCO) can provide impartial resolution services for complaints relating to health, disability of mental health services provided in WA.
If you are dissatisfied with our response or the way in which your complaint was handled, then you can address your concerns to:
Health and Disability Services Complaints Office (HaDSCO)
Complaining on behalf of someone else:
We keep strictly to the rules of medical confidentiality. If you are not the patient, but are complaining on their behalf, you must have their permission to do so. An authority signed by the person concerned will be needed, unless they are incapable (because of illness or infirmity) of providing this. A Third-Party Consent Form is provided.
What we will do:
We will acknowledge your complaint within 3 working days and aim to have fully investigated within 10 working days of the date it was received. If we expect it to take longer, we will explain the reason for the delay and tell you when we expect to finish. When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate, and take steps to make sure any problem does not arise again.